Customer Testimonials
Excellent customer service and no nonsense sales transaction. Upfront pricing and no hidden fees. Friendly staff. Highly recommend for the next purchase of your new or used vehicle.
Always great service, very friendly. Like family. Will keep coming back for all cars and or trucks.
Smart and courteous service
Always in and out; Ken always assists in providing quick, efficient, quality service!
Great experience from start to finish!
Short wait and friendly staff. Great value and a very clean waiting room. Thanks for the wash.
Great service by Ken… was in and out quickly and the free car wash was a bonus!
I bought my vehicle there and have it serviced there. Haven't had any significant problems so far. Oil shanges and tire rotations.
The process of purchasing our new vehicle was seem less. Everyone was helpful and courteous. They listened to what we needed and helped us pick out what was right for us and suit our needs. Thanks to Gary, Joe, Joel and Chip for your help.
Everybody was very friendly and helpful! I was worried about buying my first car and feeling stupid, but I never did. They took care of me.
Great and friendly service as usual. Comfortable waiting area. I truly appreciate that my car got a quick wash before getting it back.
Professionalism at its finest! Excellent communication from the beginning and throughout service. Superb work and attention to detail. Would highly recommend.
Bery friendly and splaint it everything by every detal and very good comunication true all my Question
Quick, efficient and quality. It is always an enjoyable experience. I would recommend to all
Chris was super easy to work with, got to the point and was in and out in no time!
I had one of the quickest oil changes I’ve ever had. I like this dealership, I bought my car here. I like coming here for service also.
dropped off truck for oil change and tire leak fix. They were done before we finished errands, about 3 hours.
I was in the service department for a tirea repair, I got wonderful service and it was very quick
Sheridan Ford made my car buying experience easy. From Joel in Finance to Gary in Sales who went above and beyond to help me purchase the car I wanted. I highly recommend purchasing a vehicle from Sheridan Ford!!!!!!!
Problem was solved but occurred immediately after last visit (other mistakes made) after only 250miles.
Excellent and timely service on my vehicle. Was in constant communication on every step of the process.
I've purchased a vehicle from Sheridan back in 2003 and they were excellent to work with and very accommodating. Their service techs are pretty good and prices seem standard across dealerships. I never feel like I'm getting ripped off at all. I continue to give them my business.
Awesome Experience, Joel and the team knocked it out of the park. Definitely will be visiting them when I’m ready to upgrade
SERVICE: Efficient, does what it says and on time. Car was clean when picked up
David is a great person.Knowledgeable.Will definitely buy more from him.Duane in Service is great to deal with.The dealership is very lucky to have them both
Everyone that I have dealt with at Sheridan Ford service department have been very helpful.
Muy contento y satisfecho con la compra calidad precio gracias por el buen servicio y ayuda
Super service,great communication. My truck had a difficult repair but got it fixed and for less money than estimated.
Sheridans service department is great, however it would be helpful for them to assess the cars maintenance need at every oil change to make sure things aren’t missed.
The sales side of the dealership is the best. I have bought 5 vehicles from them. Service wise It’s been hit and miss. Last time I went there I was helped by Josh, he was very helpful.
My first experience with Sheridan Ford and it won’t be my last. The team at Sheridan is 100 focused on customer satisfaction and they did not disappoint at all. Can’t say enough about Dave Hernandez and what a wonderful job he did with the communication leading to the sale and his straightforward sales approach.
I have been.a customer for over 30 years. They work hard to find you a good deal and special financing. They also have great service and a very good oil change club.
I can always count of them to take care of my Escape. I've not had any major issues with it since I started going to them instead of other local dealers.
I use this dealership for routine maintenance on my vehicle. They are very courteous and quick. The lifetime oil change is a very good deal if like me you tend to keep your vehicles their entire life.
Exceeded my wait time expectations. Very nice service rep and even washed my Ford Explorer!
Dan was a professional and knowledgeable salesman that went above and beyond to help and make my purchasing experience a great one!!
Service and customer service is quick and great!! Couldn’t ask for better service would definitely recommend Ford anytime!
A repeat customer is a satisfied customer. This is my third vehicle from Sheridan Ford. Friendly sales team. Convenient service.
Everyone we worked with was so helpful and kind. They really went out of their way to make sure I was happy with the car I got.
I would recommend buying from Dan Stanley over and over again. he made the experience fun
They got me in early for an oil change appointment. Waiting area was nice and comfortable. No hassles. Just relaxed.
Service was great Josh and John took very good care of us were very courteous very great customer service and quality work .. was a great experience
Always professional and courteous friendly staff , waiting rooms are clea and refreshments are provided. I would recommend family home friends to go to Sheridan Ford
Very personable and friendly staff. Gary Ford was our salesman and did an excellent job for us. We have used Sheridan Ford for our last 5 vehicles
AWESOME group to deal with. No pressure and easy to work with. Jamir was our Rep. Great Guy. Would definitely recommend and deal with this dealership again.
Great service! I got my car’s oil change in less than 1 hour. I would recommend their this dealership to all of my friends.
Mr. Martinez was friendly and I always feel confident that Sheridan Ford is doing a good job for me. i’ve been getting my vehicle serviced here for the past eight or so years, with no problems and I’ve always been glad to do business with them. Also I picked up a couple of windshield wipers in the parts department and that guy was friendly also.
Pleasant, helpful accommodating staff. I don’t have anything more to add & resent word requirement so I continue to resist this ridiculous requirement of number of words.There, I exceeded minimum.
Fast straight forward oil change at a reasonable price, complementary coffee, nice waiting room with windows of the shop. Even ran my truck through the car wash. Excellent experience
The staff at Sheridan Ford is always friendly and courteous! Service requested was fast no appointment necessary which I was a little concerned about the wait times, drive in to no wait ! Friendly fast & courtesy
We only had oil change, service is good. We purchased the oil club when we purchased car. Service Is ok, but too expensive. Sales take too long.
Service writer Josh M took great care of us! We were in & out for an oil change & parts recall very quickly! Thank you Josh M!
Service was good, but it took to long for an oil change. 2 hrs. Is way too long for such a small task. Price was nice.
Sheridan Ford saw me with no visit scheduled. The fixed a piece of trim that was coming off the vehicle at no charge and we’re pleasant to do business with.
Service writer John was very respectful and thorough. Waited on me in no time flat after previous customer, found my part , estimated price of job and had me out in an hour or so all with no appointment. Very happy and cost was reasonable too.
Waited 3 weeks for an appointment to reprogram power steering module and oil change the dealership did not even look at may vehicle on the scheduled day of service. Why make an appointment if you can even look at it. Service manager was honest and explained they are very short staffed. Thanks Joe Biden and all of the free hand outs!
Quick and professional service. Upon arrival they took my vehicle directly into the shop to begin the service required
Thorough, fast, reliable work. Repaired the front strut mounts on my 2014 Explorer in one day. John was a pleasure to work with.
Friendly and quick, but frustrating! Brought Toyota Higlander for the works....have brought several times before. This time and last, no oil change light reset. Service light on, told can't run diagnostics, don't have the capability for a Toyota. So now we've got to pay a Toyota dealership to do, what was already paid for with"the works" Feels like we have wasted time and money, not sure we can trust what was actually completed vs what was checked off. Unfortunately this happened on the last service for the Toyota as well!
All were friendly. No pushy salespeople. Dan was very responsive with any messages or updates. Financing was clear cut and trustworthy. Thanks for the car!
Best Ford dealership in Delaware. I met Bobby Tigani, friendliest person in the building.. I would buy a vehicle from him!
Honest, good people at every turn. Gary Ford (sales) is a pleasure to deal with and Joel Nieves (finance) really has his act together and explains things efficiently and clearly. T
They were able to meet all of my needs and were pleasant to deal with. I would recommend to others and will come back to them in the future.
Sheridan Ford went above and beyond my expectations when purchasing a new F-150. I provided them with a style of vehicle and a budget and they met my exact needs. This is our third vehicle purchase from them and we intend on keeping that trend going!
Love the no appointment oil change. The service tech ,Ken was polite and took care of us . Ty....
Dan was very helpful in sourcing my GT500. After contacting dozens of dealers for an allocation Sheridan Ford was the only dealership that was able to order a new GT.
Easy, well managed purchase from start to finish. Salesman was excellent and responsive to all questions and ensued order was complete and well executed. Vehicle was delivered perfectly to my front door, I could not expect more.
Very nice atmosphere, and everyone was willing to find the problem.
I would of given them 5 star. but then there would be no room for improvement, I got out in a timely manner very clean
Excellent service for oil and filter change. In and out in 30 minutes and very fair price
ken should be fired! he rotates my tires, I had 3881 miles on my car and charges me 15 dollars.I called up and got my money back. I just went there for a life time oil change and tell him don't do any thing to my car unless you tell me first, so he just does the oil change without all the safety checks. he did that just to be mean to me.
A couple of weeks ago, my family and I were heading to Ocean City and my mother in laws Explorer got a screw in it and was losing air fast. we got to the nearest gas station and I googled your dealership. You were just 3 miles away, being a Manager at a Ford store in Buffalo, NY the car was not going to a mom and pop shop. At the gas station I called and Josh in the service lane answered. Advised me to get there ASAP and it will be handled. we got there and after about 10 minutes of ...
Always good service. Been with Sheridan for over 20 years. Diagnosed and fixed the problem.
Great experience. Courteous service and they took the time to explain their work. Very pleased.
Very clean facility. Convenient waiting area with coffee bar and water, TV and wifi. Very friendly and helpful staff.
The service center was very professional and greeted me as soon as I arrived. The wait time for the service was extremely efficient and timely. Checking out was also extremely quicl.
This is our second car from Sheridan Ford. Everyone we dealt with was great. Gina was great about getting what ever info I needed. It was a no hassle, no pressure kind of experience.
Professional Service done right. Happy to take my Ford to a Ford dealer for expertise and consistency. Bought it there, will service it there. Not fast service, but quality.
I bought my car here in 2009. Great experience. I always bring my car here for service. I trust them. That is important to me.
Knowledgeable staff. Professional attitudes. Friendly and reliable service. Competitive prices for tires and quality Ford parts
Had a great experience, would highly recommend. Sales staff was very knowledge able and accommodating.
Very courteous, efficient staff . I have yet to go to Kirkwood highway Sheridan Ford dealer and not felt welcomed with both with answers and questions thank you so much for giving me an opportunity to say thanks have a great day
Ford did and excellent job with fixing my air conditioner they found out the problem and had it ready for me in two days...thanks
Great experience every time!
Perfect combination of Sales and Service. Great Sales professionalism coupled with an extremely knowledgeable Service team. The Sheridan dealership always came thru for us in every regard!
My car buying experience at Sheridan Ford was great. They kept me updated throughout the long wait for my new Mustang Mach-E and made the ultimate purchase quick and painless. Absolutely love my Mach-E, and the great experience at Sheridan Ford was an added bonus.
I must say that my experience was awesome! Mr. Price Mr. Hernandez and of course my military comrade Chris in the finance office again I appreciate all of your help and services and even the upgrades that was able to be provided you guys definitely made a great impression! Awesome!
They were very friendly and got my car in quickly and finished earlier than expected. It’s a little tricky navigating to the actual location, but it’s worth it. Easy to deal with and did a good job on my car.
Great service.
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