Customer Testimonials

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Google May 18, 2025

Jon the shop advisor is great and an honest person to work with

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Google May 18, 2025

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Google May 17, 2025

The service team was fantastic, I was in and out quickly. Leah and John both helped me with getting my vehicle taken care of! Will definitely recommend the Sheridan Service Department. They truly care about us as the customer.

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Google May 12, 2025

Great people. Took there time to explain everything and very knowledgeable

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Google May 11, 2025

Went to the body shop to get some work done. Chris is a great guy gave me a fair rate and worked with me to get the job done. Very happy with the result thanks 🙏🏽

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Facebook May 10, 2025

They are easy to work with and didn’t take long to process everything. They are fair and I would recommend them and will recommend them to others.

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Facebook May 9, 2025

I went there the other day to fix a recall. The manager was very welcoming and wanted to fix my recall without a fight. On the other hand, one of the men in the front told me things that weren't the same as what they told me on the phone and I got angry and asked for the manager and the manager assured me and made me feel better enough to want to do it.

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Google May 4, 2025

I had ordered an accessory from Ford online and had Sheridan Ford install. When I set up the appointment was told it could take approx 2 hours since appt was for 1130 and that ran into lunch times. When I arrived was told probably an hour so I decided to wait. I was surprised that in a little less than 30 min my vehicle was ready.

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Google May 2, 2025

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Google Apr 30, 2025

Just bought my 2nd Bronco Sport Nate sales rep, Joe manager and Brandon in finance were so great, my dog was with me and I went in to see some cars on the lot and left with a new Bronco.

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Facebook Apr 30, 2025

I've taken my Nissans to Sharidan Auto a few times now. Have always received professional, courteous service. The body work has always been impeccable!

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Google Apr 30, 2025

I had a great experience last Saturday buying a car at Sheridan Ford on Kirkwood Highway. I stopped at another dealership first and found it I’ll prepared. There was only one salesman there. Walking through the door I was greeted by Kyle. He asked me what I was looking for and he put me in the hands of Dave Hernandez. Dave focused on on my criteria and we quickly got to an agreement. Dave turned me over to the finance guy and he was helpful. He found a way to make it work within my budget. Kile came back ... Read More

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Facebook Apr 28, 2025

Great customer experience they really went out of their way to give me the best deal possible and work on everything I was looking to do when purchasing my new pick up truck thanks to Kyle and Sam for all their hard work putting this deal together turned out great.

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Google Apr 28, 2025

Sheridan Ford was great. Nick was a great salesperson and Brandon was a great finance guy! I highly recommend buying a vehicle from them.

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Google Apr 27, 2025

By far the best car buying experience I have had! Our salesperson Nate was fantastic to work with and made the process easy. He even drive the car to our house for my wife to test drive and came back again to deliver the car. Brandon in the finance department was also great and very helpful. This will be our first stop when we are ready to upgrade our other car.

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Google Apr 26, 2025

Fast courteous service at Sheridan. Booked appointment in minutes shuttle ready as soon as I arrived to get me to the office without delay. Vehicle serviced and ready under an hour, exceptional 🌟 🌟 🌟 🌟

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Google Apr 25, 2025

Great experiencing purchasing a vehicle with Sheridan Ford in Wilmington. Every team member from sales to financing was professional, respectful, and up front. They provided full transparency throughout the process. Highly recommend anybody in search of a vehicle visit Sheridan Ford.

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Google Apr 20, 2025

Good service great team

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Facebook Apr 19, 2025

Dave Hernandez is hands down the guy you want to deal with. Bought a few vehicles over the years from him and he is awesome every time

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Facebook Apr 19, 2025

My husband and I have used Sheridan Ford for our last several cars and can’t recommend the team enough - especially Nate Smythe!

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Facebook Apr 17, 2025

Outstanding customer service, especially in the service department. As a long time customer I recently purchased my 3rd Ford vehicle based on safety and an excellent service department. Well done!

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Google Apr 17, 2025

Great service very pricey, but great service

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Google Apr 15, 2025

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DealerRater Apr 15, 2025

I do not recommend buying a car from this dealership for starters they misquoted the interest rate and monthly payment to my elderly father just because they could they forced him to sign and confirm the deal because of “availability” just so he wouldn’t have a chance to think it over or contact me, this dealership practices unethical strategy’s and while we got a nice car I would not recommend getting a car from here! Not to mention they gave my father a 9% rate when he has a 800+ credit score through their partner take your business elsewhere people !

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Google Apr 14, 2025

No multi vehicle inspection, or tires checked

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Facebook Apr 14, 2025

We have had nothing but good experiences in this place , friendly staff. Very professional and quick .

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Facebook Apr 13, 2025

Sheridan never fails! Whether it’s purchasing a car/truck or a service. Always so polite and courteous. Will always come to Sheridan Ford

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DealerRater Apr 13, 2025

I have dealt with Sheridan for over 30 years and have always been satisfied with their service.

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Facebook Apr 10, 2025

Within minutes of my husband contacting Sheridan Ford about my dream Bronco (2025 Ford Bronco Heritage edition in robins egg blue), Nick sent me a personal video of my Bronco to give us a tour and show us it was there and available. We had multiple issues of dealers saying they had it and then coming back later confirming that it was still in the process of being shipped. Our local dealer was also unable to get their hands on one of these for us. Nick’s video was a big win and made me want to do business with him. ... Read More

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Google Apr 10, 2025

Love the fact that they still offer at home test drives! Did a lot of the leg work via text, which works for me as a busy mom. Everyone was kind, prompt and helpful from the salesman, to the finance team and manager. So far, I'm happy with my decision to get a Ford as the car has exceeded my expectations.

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Google Apr 10, 2025

I was very disappointed in the customer service I received from the time I got arrived to see if they could fix the sunshade on my 2021 Ford Explorer. I was told that my repair would be over $2K, even though I purchased a warranty when I bought my car. My service advisor repeatedly told me that my warranty "probably wouldn't cover" the repair because she's seen it before. She explained how I'd need to put down $850 for them to start the repair. I told her the I wanted her to at least try to see ... Read More

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DealerRater Apr 9, 2025

Excellent Serveice, wait time was less then thought, car worked great once given back. Thank You

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Facebook Apr 8, 2025

I had the best experience buying my expedition from Sheridan ford! Nick was very kind , I was looking at a new one when things didn't work out he made sure he kept me in the loop when a used one came in and got me in it right away. I love my new suv!

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Google Apr 7, 2025

Had a very professional no pressure experience at Sheridan Ford. Sam was great to work with.

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Google Apr 5, 2025

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Google Apr 2, 2025

I just bought my first truck with Sheridan Ford and it couldnt have went any better. They made the process smooth and easy! I will definitely be buying my future vehicles with them!

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Google Apr 1, 2025

One word describes my experience at Sheridan and its family. My sales consultant was Samuel and the front Sales Desk Manager Kyle treated me like I was family the moment I stepped into the dealership. Never for one second did I think I was being shoved around pressured or forgotten. Samuel and Kyle were patient with me and got me into something that I love and fits my situation. Samuel and Kyle I will never forget your professionalism and courteousness with your service to me. I am happy to say I came to Sheridan and look forward to being a ... Read More

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Google Mar 29, 2025

Dave Hernandez was easy to work with. Pleasant group of people to work with. I only have good things to say about Sheridan Ford.

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Google Mar 28, 2025

Wow! Ulises was the best salesperson! He took time to listen to the important features I desired in a car, and truly took an interest in helping me find the right car for me! I purchased a 2025 Ford Explorer and couldn’t be happier. What a great experience I had at Sheridan Ford! A+++

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DealerRater Mar 27, 2025

Amazing experience at Sheridan Ford! I 100% recommend this dealership to anyone looking for a new Ford or a used vehicle. I can't say enough about Ulises Diaz, my salesman. The car was available when I arrived (no waiting!), test drive was great and overall sales experience was seamless. If you visit Sheridan, ask for Ulises!

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Facebook Mar 25, 2025

Great customer and vehicle service. Highly recommend. Slid in there with an 08’ Ford Fusion, yes, slid because my vehicle’s engine stopped. Left with a 21’ Kia Sportage. I was disappointed that I couldn’t remain a Ford girl, I do miss my 08 - sentimental value. However, Nick, Derrick, and Brandon made the transition smooth. Go, See, Joe 😉 Thank you!

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Google Mar 16, 2025

Very Efficient.

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Google Mar 15, 2025

Came in early for an oil change, went back to lounge to wait, played a couple games on my phone and was surprised when they called my name! Quick and easy!!

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DealerRater Mar 14, 2025

My truck was taken in on time and I got it back the same day will definitely bring my truck again

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Facebook Mar 14, 2025

I recently purchased a 2024 Mustang GT Premium from Sheridan Ford. My Salesman, Gary Ford, and the Sales Manager, Kyle Smith, both assisted in making buying experience a NO STRESS experience. Unlike many horror stories you hear about car dealers, Sheridan Ford did not try to pressure me into the purchase at all. The numbers we discussed and agreed upon did not change at all when it came time to sign on the dotted line. Thank you again Gary and Kyle for a wonderful experience.

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Facebook Mar 13, 2025

Love my 2024 Bronco...everyone was very supportive and informed on my new SUV!! Highly recommend them !

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Facebook Mar 13, 2025

They treated my Thing right at the body shop. Paint looks great!

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Google Mar 10, 2025

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Google Mar 10, 2025

Thanks to John and his service team for getting my vehicle checked out, on very short notice. Much appreciated.

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Google Mar 9, 2025

Everything was great but I don’t understand why I had to wait an extra hour for them to get the part I needed when I made the appointment 3 days in advance.

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Google Mar 5, 2025

Terrific buying experience. The staff at Sheridan Ford are top notch!

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Google Mar 4, 2025

One of the most stress-free car buying experiences we have had. Dave was helpful and efficient. We were pre-approved, but he was actually able to get us an even better deal through the dealership. We would absolutely buy from Sheridan Ford again.

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Google Mar 4, 2025

John the Service coordinator was Awesome, he definitely went above and beyond the call of duty. He deserves all the praise for his role and commitment to his customers.

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Google Mar 3, 2025

Nate Smythe is the man. Helped me find the truck I was looking for and made the process super easy.

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Google Mar 2, 2025

Excellent Service Very Satisfied with this dealership

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Google Feb 28, 2025

While it took a bit longer than expected (and a few back-and-forths) to get the repairs done on our Escape, in the end the issue was finally resolved and we're back to having a functional vehicle. We had a few issues with communication with the office (as others have experienced and mentioned) but once we connected with our tech, Dave, the process was a complete 180. We were kept informed of what was going on, expected time frames, part deliveries, and even his above-and-beyond attempts to validate our concerns, properly diagnose the issue and get us back on the road ... Read More

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Google Feb 28, 2025

Polite staff and great service. Rodney and Josh were very welcoming. I needed a master key cut and programed. The technician did a great job and got it done quickly.

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Google Feb 28, 2025

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Google Feb 25, 2025

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Google Feb 25, 2025

Everything was fantastic. Services were completed to satisfaction

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Google Feb 25, 2025

I had a very positive experience. The sales person met the price I was asking for, and then there was no hassle in finance getting the interest rate I knew I qualified for. It was one of the better car-buying experiences I’ve had.

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Google Feb 25, 2025

Great experience all around.

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Facebook Feb 24, 2025

Worked with Nate Dog Smythe and the experience couldn’t have been better. 10/10 recommend if you’re on the hunt for a new Ford. They made the entire process easy and enjoyable to work through.

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Google Feb 23, 2025

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Google Feb 21, 2025

Great staff and a pleasant experience

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Google Feb 21, 2025

Amazing staff and understanding of my situation.... I would go again with no hesitation...

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Facebook Feb 20, 2025

They are quite pleasant to work with and took care of all my concerns. They worked hard for my wife and I. Will certainly go back again thanks to the friendly and efficient service. Jon Ginter

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Facebook Feb 19, 2025

Great service and a good deal on my new F-150 thanks to Alex and the crew from Sheridan Ford.

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Google Feb 18, 2025

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Google Feb 17, 2025

Nate was my sales person, very professional and well versed on the vehicle he showed me. I’m very pleased with the service after the sale also.

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Google Feb 17, 2025

Leah was a great service writer who made sure my car problems were resolved quickly! The whole team, from the service manager Duane Hill to the shuttle driver did an excellent job! Thank you so much!

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Google Feb 17, 2025

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Google Feb 16, 2025

The service rep was courtesy professional and honest.

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Google Feb 12, 2025

I took my Cmax Energi plugin electric car for a second opinion on a battery warning light, after being told by another dealer the battery was bad, it would cost over $7000 to replace and I needed to spend $500 to be sure it will run on gas (which it does everytime I drive it). Sheridan diagnosed a minor issue at the battery port, which they replaced at a fair price. It is charging as it should be, warning light gone. The service staff clearly explained what they found and how they fixed it. I was blown away by the difference between ... Read More

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Google Feb 11, 2025

Hand to god I will never shop for a car anywhere else again. I have never liked car dealers they always rush you and push you and hound you. The second I walked into this dealership Nate introduced himself and treated me like a person not a paycheck that guy is on a whole new level. He jokes around and treats you like a normal person I asked about a couple cars within minutes I was test driving a 5.0 mustang. I got some numbers went a shopped around some more as soon as my wife got home I got her ... Read More

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Google Feb 7, 2025

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Google Feb 7, 2025

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Google Feb 6, 2025

Nick Kelly was so helpful answered all of my questions honestly and got me the numbers I needed. Zero hastle and wait.

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Google Jan 31, 2025

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Google Jan 26, 2025

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Google Jan 24, 2025

They were fast and friendly, and they provide a comfortable environment for you to wait for your car to be ready. Will be my go-to for future maintenance and repair.

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Google Jan 23, 2025

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Google Jan 15, 2025

Dave was easy to deal with. He made purchasing a truck very easy!

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Google Jan 13, 2025

I took my 2016 Ford Focus in for a recall. They fixed it. They didn't charge anything extra. Waiting area was cordial

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Google Jan 10, 2025

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Facebook Jan 1, 2025

Nice group of people Medium size dealership with big dealership personality No pressure salesman. Great selection Cost couldn’t have been more reasonable Highly recommend. Ask for Nick in sales.

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Facebook Dec 30, 2024

Very friendly staff. Very knowledgeable and willing to go above and beyond to make sure we were satisfied with our purchase. Would highly recommend Sheridan ford.

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Facebook Dec 27, 2024

I had a great experience buying a new ford lightening. The process was easy, straightforward and quick. It was also a great deal versus other dealerships.

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Google Dec 25, 2024

I’ve always had pretty positive experiences with the Sheridan Service team. They are reasonably priced considering the tech and complexity involved with today’s automobiles. Recently I had tires put on my truck and Josh M from service was excellent to work with. There were some snags but he communicated well and was honest about the process. Ultimately, things got delayed but he kept me informed and delivered my truck to my door. I’ve had great experience with him, John in service, and the Sheridan Service team!

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DealerRater Dec 24, 2024

Fast and competent service staff. The work completed was thorough and complete. Provided adequate responses to my vehicle concerns.

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Facebook Dec 23, 2024

Sheridan was very responsive when I reached out about a vehicle they had in their inventory. All 3 employees that I interacted with were great. The sales man, sales manager, and finance manager were real and worked to get me the best deal while they still profited from the sale. I would recommend and would purchase from again in the future.

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Google Dec 23, 2024

Great dealership for used cars! Made an effort to ensure we were buying a car in great condition, and accommodating with us to work out a good price!

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Google Dec 20, 2024

I am always very satisfied with the service of my Explorer at Sheridan. Always quick & efficient! Also appreciate their early morning hours.

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Google Dec 19, 2024

Always efficient service.

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Google Dec 19, 2024

It was a pleasure working alongside the team at Sheridan Ford to order our new 2024 Transit. Gary was very informative and made sure he was always available for questions. He made the process easy and quick. We love our new transit and can’t wait for our summer family trips !

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Google Dec 16, 2024

They were very accommodating and made my service request as easy as could be.

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Google Dec 14, 2024

I called to Inquire About an Explorer and Reda Nate and Kyle went to work to Get me one I could Afford Good place to do business Good team one was busy another took over to get us out of their.The staff In general were very pleasant I would do business with them in the future.My Family and I Love this new Explorer!

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Google Dec 14, 2024

John in service is a true pleasure to work with. He took care of every part of my service appointment. I highly recommend.

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Google Dec 11, 2024

Very happy with the service.

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Google Dec 10, 2024


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