Customer Testimonials in Wilmington DE

Let’s start with a great selection of vehicles. Amazing no pressure sales staff. Excellent finance department. It’s the first I bought a vehicle from them but after this it will not be the last.

Piss poor stealership!!!Wife bought a brand new escape from them and i mentioned the car was repainted in the front. (They denied repainting car). Now the paint is literally falling off the car and they told me to go f*** myself. I will make it my duty to tell everyone I know to not buy from this shitthole I would post a 0 if I could.

STAY AWAY FROM THIS DUMP! Purchased a brand new escape that had overspray on the hood. I mentioned it to sales man and he said come back for a detail (detail works from 8-4 M-F and I work 7-5. Paint started pealing and flaking off because there body shop is terrible and don’t know how to prep a surface before painting. Paint started falling off the car @ 37,000 miles and they pretty much told me to go f*** myself since it was out of warranty. This was not our fault and now we have to pay for their poor quality. ... Read More

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DealerRater - Nov 13, 2026

STAY AWAY FROM THIS DUMP! Purchased a brand new escape that had overspray on the hood. I mentioned it to sales man and he said come back for a detail (detail works from 8-4 M-F and I work 7-5. Paint started pealing and flaking off because there body shop is terrible and don’t know how to prep a surface before painting. Paint started falling off the car @ 37,000 miles and they pretty much told me to go f*** myself since it was out of warranty. This was not our fault and now we have to pay for their poor quality. What a disgrace! I spoke with the GSM who didn’t help either. I will tell everyone I know not to buy from these degenerate hacks. I have also owned about 13 fords. Stay away!!!!!!!!!!

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Nate Sr did a great job..!! Purchase was done quickly just how I like it no issues….

Great communication for Joh I. Great and speedy service for the shop. Highly recommended.

Excellent work. I'm informed that replacing the transmission in my Escape requires disassembling practically the entire front end and then putting it all back together. My car guys who know this stuff tell me your shop did an excellent job. Fit and finish are as good as when it was first made. So far the tyranny seems to be just fine; no more bucking and stuttering. Soon I'll drive to Florida and that will be the ultimate test.

Great service from start to finish! They kept me informed and answered every question I had. Excellent work and great customer service.

Husband booked an oil change here. Went to get his car and they tried to charge him $260 even though he has the ford membership that includes those services. Had to speak to the GM to get it sorted out- if he hadn’t had argued it, they would’ve gladly taken his money. Also, don’t expect anyone to answer the phone here if you want updates on whether your car is finished being serviced. They offer a text line to reach out to them for updates, but they also don’t answer that either 🙂 Also, our usual ford dealer ... Read More

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Google - Oct 27, 2026

Husband booked an oil change here. Went to get his car and they tried to charge him $260 even though he has the ford membership that includes those services. Had to speak to the GM to get it sorted out- if he hadn’t had argued it, they would’ve gladly taken his money. Also, don’t expect anyone to answer the phone here if you want updates on whether your car is finished being serviced. They offer a text line to reach out to them for updates, but they also don’t answer that either 🙂 Also, our usual ford dealer prior to moving would always top off the DEF fuel free of charge. This ford did not. 0/10 experience.

Not professional at all ive been playing phone tag with their key guy trying to get an appointment finally got an appointment and he canceled we live an hour away now this is not an easy trip, do better It took weeks to get back to me about the review alone there is nothing that can be made right here other than better customer service and staff the one person literally ignored our calls

I had a wonderful experience at Sheridan Ford! My husband and I went in for a test drive, not expecting to leave with a car. Jefery was amazing. He was honest, straight forward and not pushy at all. He worked with us and for us and we ended up leaving with my dream car!

Great service as always! Fast and accurate

Only place I ever get my truck serviced at. Great helpful people especially the service manager Duane , he makes sure everything is right and 100% goes the extra mile to make sure you leave happy

Really enjoyed working with Taleah. I will ask for her every time I visit. Wait time was as expected.

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Ulysses was great! The whole team made my first car buying experience easy and fun. Got a great deal on my trade in. Would highly recommend.

Dwayne, Service Manager, corrected the issue I had with my bill. Although I never got a response from Chip, Sheridan owner, I appreciate the customer service from Dwayne. Thank you.

I cannot say enough about Sheridan Ford and our experience the day we bought my new 2026 Ford Explorer Tremor. Jef (with 1 F) was absolutely amazing. Immediately I could trust him. We told him about our previous experience at another dealership, and he ensured that I would not have that experience... and he didn't disappoint. Langston was also amazing, getting us pre-approved in minutes, filing our paperwork and making sure we were getting the fairest deal possible. Brandon in finance was also wonderful! He had us in and out as quickly as possible and with a great rate! Everything he ... Read More

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Google - Oct 2, 2026

I cannot say enough about Sheridan Ford and our experience the day we bought my new 2026 Ford Explorer Tremor. Jef (with 1 F) was absolutely amazing. Immediately I could trust him. We told him about our previous experience at another dealership, and he ensured that I would not have that experience... and he didn't disappoint. Langston was also amazing, getting us pre-approved in minutes, filing our paperwork and making sure we were getting the fairest deal possible. Brandon in finance was also wonderful! He had us in and out as quickly as possible and with a great rate! Everything he promised, or his team said they would do, THEY DID! Go to SHERIDAN, ask for Jef! FIVE STARS *****

I cannot say enough about Sheridan Ford and our experience the day we bought my new 2026 Ford Explorer Tremor. Jef (with 1 F) was absolutely amazing. Immediately I could trust him. We told him about our previous experience at another dealership, and he ensured that I would not have that experience... and he didn't disappoint. Langston was also amazing, getting us pre-approved in minutes, filing our paperwork and making sure we were getting the fairest deal possible. Brandon in finance was also wonderful! He had us in and out as quickly as possible and with a great rate! Everything he ... Read More

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Facebook - Oct 2, 2026

I cannot say enough about Sheridan Ford and our experience the day we bought my new 2026 Ford Explorer Tremor. Jef (with 1 F) was absolutely amazing. Immediately I could trust him. We told him about our previous experience at another dealership, and he ensured that I would not have that experience... and he didn't disappoint. Langston was also amazing, getting us pre-approved in minutes, filing our paperwork and making sure we were getting the fairest deal possible. Brandon in finance was also wonderful! He had us in and out as quickly as possible and with a great rate! Everything he promised, or his team said they would do, THEY DID! Go to SHERIDAN, ask for Jef! FIVE STARS *****

Amazing car buying experience. Jefery Raunigk was professional, low pressure and easy to work with.

I came here for the check engine light and lack of acceleration, was diagnosed of the broken vacuum hose. They do not have the part in stock nor ETA for it. So I bought it myself and let them do the installation. The replacement part is a whole assembly consisting of not just the hose, but also a solenoid valve and a sensor. Since the sensor and solenoid valve wasn't broken, I asked them to keep the old part and the service advisor said ok. But when I picked up my car, I asked where the old part was, ... Read More

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Google - Oct 2, 2026

I came here for the check engine light and lack of acceleration, was diagnosed of the broken vacuum hose. They do not have the part in stock nor ETA for it. So I bought it myself and let them do the installation. The replacement part is a whole assembly consisting of not just the hose, but also a solenoid valve and a sensor. Since the sensor and solenoid valve wasn't broken, I asked them to keep the old part and the service advisor said ok. But when I picked up my car, I asked where the old part was, I was told it is already thrown away. Also, they frequently failed to answer phone call or respond to text messages.

Best of the best honest, reliable and trustworthy. I been dropping off my vehicle for years thank you to Josh and Rodney. Very good guys.

Filled with honesty

My salesmen Gary Ford along with the Sheridan Family worked extensively to locate the vehicle I wanted. I have always been very particular in my choices of Ford Vehicles which sometimes made it very difficult to locate. However, the Sheridan Group has always found exactly what I'm looking for, and this is why I have always bought my vehicles at Sheridan Ford and will continue to do so in the future. If you're looking for a Ford, I would strongly encourage you to visit Sheridan Ford.

Great service and fast!

It was a pleasure doing business with Sheridan Ford. They had my car for one week and made all the nessary repairs at a fair price. I took my car first to another Ford dealer in the area and they were two times as much. Sheridan is my Ford dealer from this day forward. Thank!

Good experience here as far as car dealerships go! Easy to work with, friendly and helpful.

I bought a truck 3 weeks ago from Jefrey Raunigk and it was having a problem took it to the dealer ship to get fixed and they told me the parts were in back order and said I was able to still drive it but I wasn’t comfortable driving it and told them , and they said they didn’t have any vehicles to give me , so I spoke with Jefrey and his manager over heard I wasn’t to happy and they gave me a brand new truck to drive while they get the parts to fix my truck , made ... Read More

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Google - Sep 12, 2026

I bought a truck 3 weeks ago from Jefrey Raunigk and it was having a problem took it to the dealer ship to get fixed and they told me the parts were in back order and said I was able to still drive it but I wasn’t comfortable driving it and told them , and they said they didn’t have any vehicles to give me , so I spoke with Jefrey and his manager over heard I wasn’t to happy and they gave me a brand new truck to drive while they get the parts to fix my truck , made my day better highly recommend shopping with them was satisfied with them.

Sheridan ford has always been very helpful with my needs to my truck. Josh my advisor was amazing. Definitely will recommend

Awesome service replacing air bag under warranty quickly. Friendly staff.

This is my 2nd truck purchase from Sheridan and each time was a great experience, My salesman Jef was fantastic to work with and I can say from previous experience the service team is top notch.

I was contacted by Sheridan Ford in reference to a wiper arm recall on my 2022 F-350. They sent me two different dates and times. I chose September 8 @ 9am. The email and text message confirmed the appointment and stated it would take 2 hours to perform the work. Truck was dropped off at 8:30 am. I went back at noon, three hours later and the truck was sitting in the same spot it was when I left it. Even if they began the work at noon it still would have taken 2 additional hours. I went in, got my keys and left. My time ... Read More

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Google - Sep 9, 2026

I was contacted by Sheridan Ford in reference to a wiper arm recall on my 2022 F-350. They sent me two different dates and times. I chose September 8 @ 9am. The email and text message confirmed the appointment and stated it would take 2 hours to perform the work. Truck was dropped off at 8:30 am. I went back at noon, three hours later and the truck was sitting in the same spot it was when I left it. Even if they began the work at noon it still would have taken 2 additional hours. I went in, got my keys and left. My time is valuable and I purposely scheduled that time slot to work around it. They do not believe your time is valuable nor care about your experience. Why would you call and offer a specific date and time and not honor it? Then I got this request to submit a review. OK, you asked for it, here it is. This was my second experience with them, I wanted to order a 2027 F-450 King Ranch and was told I could not order one because they had a dually on the lot and could only get one a year. The one on the lot was not what I wanted and spending over 100k on a truck, I should get what I want. Bayshore had no issues ordering my new truck, so I'll be getting service there even though Sheridan is three blocks from my house.

I had such an incredible experience at Sheridan Ford! They were so helpful, as this was my first time buying a car, and extremely accommodating. The sales people and other staff were incredible. I LOVE my car and couldn’t recommend them more.

Great service I have been with Sheridan for many years because of the service department !!!

Sheridan was a great place to get your car fixed. it was fast and everything was done professionally. Great place

Josh Martinez and Duane Hill were a great help to me! Their assistance made me feel valued, and heard. I had spent an excessive amount of time trying to secure a loaner vehicle through customer services for days and ended up unsuccessful. It was a necessity because my car broke down due to a RECALL part... something completely out of my control. And for some reason, everyone i spoke to from corporate and customer service could not or would not help me. My life was completely on hold 6 hours away from home for a little over a week. But as ... Read More

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Google - Sep 2, 2026

Josh Martinez and Duane Hill were a great help to me! Their assistance made me feel valued, and heard. I had spent an excessive amount of time trying to secure a loaner vehicle through customer services for days and ended up unsuccessful. It was a necessity because my car broke down due to a RECALL part... something completely out of my control. And for some reason, everyone i spoke to from corporate and customer service could not or would not help me. My life was completely on hold 6 hours away from home for a little over a week. But as soon as I was able to speak with those guys in person, they showed me that they cared by assisting me so that i could make it home (it turned out to be a successful trip home ) So again, thank you fellas!

Great service. Timely and to the point.

I had some issues following a recent A/C repair, but Duane Hill was incredibly professional, pleasant, and helpful throughout the process. He went above and beyond to ensure the issues were resolved, made sure I had a loaner vehicle available, and kept me informed with great communication. I truly appreciate the effort and excellent customer service!

I generally dislike the car buying experience - this one was different. I purchased a used Tacoma from Sheridan. Was it the cheapest deal? Nope, but it certainly was painless. We came to a fair agreement, no hidden nonsense you might find elsewhere. Jef Raunigk and Brandon Price were excellent - knowledgeable, fair, and straight forward. I drove 80 miles to get here, and might just do it again in the future to work with these guys. 10/10

I was very disappointed in the communication between the service desk manager, Rodney, and myself. . I often got a voicemail when checking on the status of the service on my car but my call did not get a timely return call or no return call at all. When I finally did talk to Rodney, he was very vague about the status of the work being done on my car and he had no idea what time the work would be completed. I ended up calling the general manager and again had to leave a message. It was very disappointing as ... Read More

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Google - Aug 20, 2026

I was very disappointed in the communication between the service desk manager, Rodney, and myself. . I often got a voicemail when checking on the status of the service on my car but my call did not get a timely return call or no return call at all. When I finally did talk to Rodney, he was very vague about the status of the work being done on my car and he had no idea what time the work would be completed. I ended up calling the general manager and again had to leave a message. It was very disappointing as was my previous service call . I am now considering a new Ford service department.

Everyone was super nice and helpful when my car unexpectedly had an issue and needed to be towed there. They were able to look at my car, insert the new battery, and get the car back within an hour or so. Great experience for the unfortunate circumstance.

Friendly staff and thorough mechanics. They talked me through everything they did. Everybody I met was great.

Was easy to schedule a service appointment online. My truck was completed in the time they told me.

The customer service are great. David Hernandez the best salesman

My daughter took her car there for service, they did not hook the radio back up because they took the dash apart and they broke a few pieces on the car and did not install everything back. She would have left it there but she needed her car back and they had no loaners. Emailed the manager and GM and no response tried calling many times and no return phone calls. gave them over a month to get back to us before writing this review. It's a shame I would not recommend their service department one bit.

Quality service. Very polite people

The technicians always do a good job. The service office staff can be unfriendly and make you feel like they're doing you a favor

The cost was very high compared to what State Farm paid. After I drove the car home, it wouldn’t start again…. Evidently someone must have left something on at the shop and killed the battery. I won’t use this place again!!

As a first-time buyer, I couldn’t have asked for a better experience. Brandon Price and Samuel Lopez were absolutely incredible. They were helpful, professional, and genuinely invested in making sure I felt confident every step of the way. They guided me seamlessly through every step of the process, answered every technical and financial question thoroughly, and went above and beyond to secure an excellent rate. Their commitment to customer satisfaction reflects the very best of Sheridan Ford. I’m truly grateful for their hard work and patience, and I will definitely be recommending them to friends and family. Thank ... Read More

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Google - Aug 5, 2026

As a first-time buyer, I couldn’t have asked for a better experience. Brandon Price and Samuel Lopez were absolutely incredible. They were helpful, professional, and genuinely invested in making sure I felt confident every step of the way. They guided me seamlessly through every step of the process, answered every technical and financial question thoroughly, and went above and beyond to secure an excellent rate. Their commitment to customer satisfaction reflects the very best of Sheridan Ford. I’m truly grateful for their hard work and patience, and I will definitely be recommending them to friends and family. Thank you!

Personnel were very polite and efficient.

I attempted to text previously. I was not pleased this time as I made it clear when I called that my car was 2004. And it was for transmission issue. You should have said then due to age of car you would not be able to help. You are the only ford Co that didn't believe they could obtain the tranny.

Purchased a brand new Ford F250 super duty and it was a nightmare immediately after I signed the paperwork. The finance department called me the next day and told me that I owe an additional thousand dollars on my initial Down payment payment due to their calculation errors. I told him that sounds like a Ford problem. I’ve already signed my paperwork and moved along. In addition to the truck, I purchased a hardcover for almost $2000. I had to wait and get the hardcover delivered to the dealership and have it installed. When I showed up to have the ... Read More

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Google - Jul 26, 2026

Purchased a brand new Ford F250 super duty and it was a nightmare immediately after I signed the paperwork. The finance department called me the next day and told me that I owe an additional thousand dollars on my initial Down payment payment due to their calculation errors. I told him that sounds like a Ford problem. I’ve already signed my paperwork and moved along. In addition to the truck, I purchased a hardcover for almost $2000. I had to wait and get the hardcover delivered to the dealership and have it installed. When I showed up to have the hardcover installed, I waited there for over two hours. Ford was not working on any cars because someone lost the keys to one of the cars that were in the service portal and we’re unable to move any cars through for additional assistance after waiting there for almost 3 hours I said please just give me the hardcover and I’ll install it myself. Keep in mind I had to fight to get my refund for the install installation cost. When I got home to install the hardcover, I noticed that it was damaged. Photos were sent to the service salesman and I requested a refund or a replacement. They fought me too, and now on anything until they eventually agreed to give me a replacement part. A month after the hardcover started leaking I called Ford and followed a formal complaint and they kept telling me to contact Sheridan directly. I’ve called Sheridan four times spoke with a manager once left a voicemail once and I’ve yet to get a resolution. When you buy $100,000 vehicle and you could treat it like dirt the second the paperwork assigned really leave a bad taste in your mouth. This is my final attempt before I file a BBB complaint. Hopefully they read this and they make some sort of positive resolution on this horrible situation.

I received a recall. I tried to call to ask about it. They lead you to schedule an appt. No person EVER contacted me. This was 2 weeks ago. I took off work. I wrote in my appt area "recall for backup camera". I went to my appt. The guy looks, asks me if I'm having a problem with it. I tell him "yes." I also tell him that I tried to find out if they have the part. I even left a msg yesterday explaining. They did call back and left no message. He finds ... Read More

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Google - Jul 14, 2026

I received a recall. I tried to call to ask about it. They lead you to schedule an appt. No person EVER contacted me. This was 2 weeks ago. I took off work. I wrote in my appt area "recall for backup camera". I went to my appt. The guy looks, asks me if I'm having a problem with it. I tell him "yes." I also tell him that I tried to find out if they have the part. I even left a msg yesterday explaining. They did call back and left no message. He finds that the part won't be in until 2027!!! I took off work, I wrote what my appt was for AND I called them. His excuse was he doesn't schedule appts. No apology. Totally inconsiderate of me, the customer. Never again.

(Translated by Google) At this dealership, I have the bad luck that every time I take my car in for a checkup or an oil and filter change, it always comes back with a problem it didn't have when I arrived. I don't know if it's just me, but every time I go in for an oil and filter change, my car always comes back with something wrong. This time, I left the air conditioning working, and two days later it stopped working, and one of the ignition coils is failing. I don't understand. (Original) En ... Read More

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Google - Jul 13, 2026

(Translated by Google) At this dealership, I have the bad luck that every time I take my car in for a checkup or an oil and filter change, it always comes back with a problem it didn't have when I arrived. I don't know if it's just me, but every time I go in for an oil and filter change, my car always comes back with something wrong. This time, I left the air conditioning working, and two days later it stopped working, and one of the ignition coils is failing. I don't understand. (Original) En este concesionario yo tengo la mala suerte que cada vez que yo llevo mi vehículo para chequeo o cambio de aceite y filtro cuando me la entregan Siempre sale con una falla con la cual no llegó al lugar no sé si es A mí que me sucede, pero cada vez que yo voy a cambio de aceite y filtro Siempre sale con un fallo mi vehículo. En esta ocasión lo deje con el aire acondicionado trabajando al 2 día dejo de trabajar y una bobina fallando no entiendo

I had a terrible experience. I took my car to get the a/c recharged, now it no longer works along with my defroster. I was told that I needed a new compressor that was done in 2019 with another dealer. No one can explain why my a/c was working before I got there and now not at all. along with my defroster. I've never had a problem with my defroster. Previous dealer said it sounds like it was overfilled, but the rep at Sheridan was adamant that it was filled to the proper levels. Now I have to ... Read More

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Google - Jul 3, 2026

I had a terrible experience. I took my car to get the a/c recharged, now it no longer works along with my defroster. I was told that I needed a new compressor that was done in 2019 with another dealer. No one can explain why my a/c was working before I got there and now not at all. along with my defroster. I've never had a problem with my defroster. Previous dealer said it sounds like it was overfilled, but the rep at Sheridan was adamant that it was filled to the proper levels. Now I have to take somewhere else. The best part is that the outside temps will be in the triple digits.

No he gastado nada de dinero en cambio de aceite con cambio de filtro desde que compre mis fords

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From the service writer to the tech to the detailer to the supervisor to the owners (Joe, Chip, Tim). Everyone dropped the ball on my car and destroyed my white interior. Also, I love how Chip can respond to my review on Google but not my voicemails or emails. I have added more photos from when I picked up my car on Friday, 7/17. Do you think this is a clean headliner? I would also like to add that I had 166 miles to E when I dropped my car, and I picked it back up with 93 miles till empty. The miles ... Read More

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Google - Jun 11, 2026

From the service writer to the tech to the detailer to the supervisor to the owners (Joe, Chip, Tim). Everyone dropped the ball on my car and destroyed my white interior. Also, I love how Chip can respond to my review on Google but not my voicemails or emails. I have added more photos from when I picked up my car on Friday, 7/17. Do you think this is a clean headliner? I would also like to add that I had 166 miles to E when I dropped my car, and I picked it back up with 93 miles till empty. The miles didn't change so they let me car run and burn 73 miles of gas.........😲

On May 18, 2026 salesman Nate calls me. He wants to follow up regarding a vehicle I had expressed interested a few weeks prior. He mentioned he was just getting back from vacation. Since I am still on the search for a Ford F150 lightning truck, I appreciated the call from Nate. I asked him if their particular lightning had the "Pro Power" package and he admitted that it did not. Nate then asked me to list the features of a lightning that I would be interested in so that he could look for one for me. I listed the ... Read More

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Google - Jun 7, 2026

On May 18, 2026 salesman Nate calls me. He wants to follow up regarding a vehicle I had expressed interested a few weeks prior. He mentioned he was just getting back from vacation. Since I am still on the search for a Ford F150 lightning truck, I appreciated the call from Nate. I asked him if their particular lightning had the "Pro Power" package and he admitted that it did not. Nate then asked me to list the features of a lightning that I would be interested in so that he could look for one for me. I listed the features I wanted, color, trim, etc. I also mentioned that there was a similar truck to what I was looking for for sale in lower Delaware (I did not say I was going to buy it, had looked at it, or anything else regarding the other truck in lower Delaware). Nate then proceeds to HANG UP on me AFTER HE CALLED ME! Why would you ever shop at Sheridan Ford if you have to be treated like salesman Nate treated me! You would think that the car salesman would be the friendliest individual you deal with at any dealership considering he is trying to sell you a vehicle but apparently that is not the case with Nate. I WILL NEVER do business with Sheridan Ford and I highly recommend you don't either!!!

I was treated like any other person who walks in and off of the street that they don’t know and given a lowball figure for a trade-in for a vehicle. After that contact was intermittent and days in between. I personally would not shop there again.

My car was magically in worse shape after the initial repair and had to be sent back in for additional repairs at an astronomical cost.

Voicemails left regarding new service on one vehicle & requesting status update on another vehicle; no return calls from / for either. Lack of communication all around. Have tried updating personal contact information everytime I'm there & never seems to update in the system. Seemed to have been inconveniencing the check in person from start to finish. When finished the express oil change, was handed the keys with zero acknowledgment. When asked where the vehicle was, was told "somewhere in the lot out there."

The dealer did a good job but my complain is with ford customer service who declined the buyback. We had our car for few months had my first oilchange 4900 miles. They said there is a small leak and that parts need replacement. I was not told that the engine itself is included until last week. Ford customer service called today saying that buyback was not approved.its just sad a brand new car we got few months will low mileage now need an engine replacement and cant proceed with. Buyback.

Very bad experience!! Went in for some recalls and CV axle warranty replacement. Car has less then 60k or 5 year power train warranty. And they denied my CV shaft replacement stating it’s not part of the warranty. If it’s not resolved I will be forcing to take my business elsewhere. First time ford customer will be the last. After a month of non return phone calls I went to carman ford they knew the issue and got my car fixed right away.

I purchased a vehicle from this dealership that, based on my experience, does not appear to have been properly inspected prior to sale. Shortly after purchase, the vehicle failed emissions testing. Within the first week, one of the tire pressure sensors failed. I was told the issue had been repaired, but within three weeks, multiple tire sensor warnings returned. When I brought the vehicle back, I was charged $250 and told that all sensors had been fixed. However, the same issue occurred again just a few weeks later. After raising the concern more firmly, the dealership addressed it again at no ... Read More

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Google - Apr 27, 2026

I purchased a vehicle from this dealership that, based on my experience, does not appear to have been properly inspected prior to sale. Shortly after purchase, the vehicle failed emissions testing. Within the first week, one of the tire pressure sensors failed. I was told the issue had been repaired, but within three weeks, multiple tire sensor warnings returned. When I brought the vehicle back, I was charged $250 and told that all sensors had been fixed. However, the same issue occurred again just a few weeks later. After raising the concern more firmly, the dealership addressed it again at no charge. The issue is not just the repeated failure—it’s the inconsistency between what I was told and what actually happened. Being told multiple times that the problem was “fully fixed,” only for it to return shortly after, raises serious concerns about the accuracy and quality of the repairs. At this point, I’ve had to return multiple times for the same issue that should have been resolved correctly the first time, especially if the vehicle truly underwent a full inspection lprior to sale. Based on the repeated nature of this issue, I no longer have confidence that the repairs were fully completed as described. I strongly recommend that customers keep detailed records and consider getting a second opinion before approving repairs.

I had an appointment and it shouldn’t take 2 hours for an oil change and tire rotation this isn’t the first time I have had to wait I get a free oil change as club membership I’m getting to the point it’s not worth it

Will fix your car and make you pay for new parts, just for it to not be fixed because they did not run the system correctly. Then when you need your car towed back and they finally look at your car they charge you more for parts because they did not run your car correctly that it messed up something else. Don’t come here!!!!!

The staff at Sheridan Ford was very courteous, professional, and very helpful. I would highly recommend them to anyone who needs a vehicle or repairs. Duane was particularly helpful and his assistance is deeply appreciated . Josh also was very helpful and is also appreciated

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I had an extremely disappointing and honestly dangerous experience with Sheridan Ford. I brought my truck in on Tuesday morning under the impression it would be completed the same day. Instead, my vehicle sat there while no real progress was made. I was later told they “couldn’t get through” to the warranty company, which I found hard to believe. When I called the warranty company myself and followed the prompts as a mechanic, I got through immediately. So that was clearly not true. Communication was terrible. My calls were ignored repeatedly, and the only time I got any response ... Read More

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Google - Mar 31, 2026

I had an extremely disappointing and honestly dangerous experience with Sheridan Ford. I brought my truck in on Tuesday morning under the impression it would be completed the same day. Instead, my vehicle sat there while no real progress was made. I was later told they “couldn’t get through” to the warranty company, which I found hard to believe. When I called the warranty company myself and followed the prompts as a mechanic, I got through immediately. So that was clearly not true. Communication was terrible. My calls were ignored repeatedly, and the only time I got any response was when my husband contacted a supervisor. When we came to pick up the vehicle Friday morning, it only got worse. The advisor we were working with (Leah) was nowhere to be found, and we were told she was “on lunch”. After paying, our vehicle wasn’t even ready. We had to go back inside and ask them to locate and bring our truck out. Keep in mind, Leah knew we were on our way. The most serious issue: they returned my vehicle in an unsafe condition. When we later took the truck to our personal mechanic to install brake pads, we discovered that the axle bolt was completely stripped and loose. This is extremely dangerous. That is not something minor, and it’s not something you just ignore and send a customer on their way with, especially when it could have caused an accident. I have three children, and we were put at serious risk without even being warned. Now, because of their negligence, we have to spend even more money out of pocket to fix the axle bolt, pay another mechanic to correct the issue, and also cover the cost of a rental car because the vehicle is not safe to drive. These are expenses we were never expecting to take on. We also contacted Leah’s supervisor directly and received no response. This entire experience showed a complete lack of honesty, communication, accountability, and basic safety responsibility. I would not trust Sheridan Ford with my vehicle under any circumstances.

Clueless salesperson and the service department is incompetent from top to bottom. It took months to fix a small issue because they repeatedly misdiagnosed and would never return messages or emails. Once repair was done, they broke another part while taking it through their car wash that also left swirl marks in the clear coat. When they replaced that broken part, they still did not do it correctly. Will never purchase here again regardless of how good the deal is.

Service department needs work. I dropped my keys off the night before my appointment date. I left specific instructions for them to call me before any work was done. It was a regular check-up and my brakes are making a grinding noise. The next day I waited until noon before I called to ask the status. I was told the car was almost done. I never got a call or text regarding the work to be performed as I had requested. A few minutes later I got a text that my car was 'done'. In it, it stated brakes were '... Read More

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Google - Mar 17, 2026

Service department needs work. I dropped my keys off the night before my appointment date. I left specific instructions for them to call me before any work was done. It was a regular check-up and my brakes are making a grinding noise. The next day I waited until noon before I called to ask the status. I was told the car was almost done. I never got a call or text regarding the work to be performed as I had requested. A few minutes later I got a text that my car was 'done'. In it, it stated brakes were 'ok'. No detail on the grinding noise. No ability to talk to someone about the scoring on the rotors, nothing. Ok, fine. I figure I'll talk to my service rep when I get there. I get there and go into the service department. I don't know who my service rep is, as I haven't talked to anyone yet. The only service rep in there tells me that car pickups are done at reception. Go to reception. The woman there is not friendly or really qualified to be a receptionist. She barely speaks and mumbles when she does so. She definitely isn't qualified to tell me about the repairs (not) done to my car, so I don't bother asking. Pay the fee, which included $65 too much because I did not want the in-cabin air filter, but I paid. After paying she just sits there. No 'thank you', no 'your car is parked on the side', nothing. I have to ask 'Are we done?' to which I get a mumbled yes. I then get to go search the parking lot for my vehicle. One guy there was friendly and offered to help if I had trouble finding it, but I had it figured out by then. Not a good experience. My brakes are still grinding and now I have to take it somewhere else and lose another day.

I made the decision to put my car in their hands since they are professionals, like the Ford brand, but I left disappointed. The plan was to change the oil and filter, which was fine, and the other thing was to have them check the brake pads because I heard they needed replacing. Well, they told me the pads still had half their life left. Like a good person, I trusted John Lannarella. Okay, I got home and the noise was even worse. I knew something wasn't right, so I decided to do it myself. To my surprise, the ... Read More

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Google - Feb 24, 2026

I made the decision to put my car in their hands since they are professionals, like the Ford brand, but I left disappointed. The plan was to change the oil and filter, which was fine, and the other thing was to have them check the brake pads because I heard they needed replacing. Well, they told me the pads still had half their life left. Like a good person, I trusted John Lannarella. Okay, I got home and the noise was even worse. I knew something wasn't right, so I decided to do it myself. To my surprise, the rotor was already scraping and the pads were just scrap metal.

If I could give no stars i would!!! Anyone buying a car or needing repairs STAY AWAY!!! Worst customer service, people there no nothing… I don’t even know how they stay in business!!! Awful!!!

Had a recall so my car was in the shop last year for six months. My “service advisor” was Josh who I could not get in contact with unless I physically came to the store. After a couple of weeks of my car being in the shop, they let me know it would be a very long time until we got the car back. At this point I had rented another car because I needed to go to work. AFTER hearing this, they told me oh a loaner is covered for you due to the recall. Would have been nice ... Read More

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Google - Feb 10, 2026

Had a recall so my car was in the shop last year for six months. My “service advisor” was Josh who I could not get in contact with unless I physically came to the store. After a couple of weeks of my car being in the shop, they let me know it would be a very long time until we got the car back. At this point I had rented another car because I needed to go to work. AFTER hearing this, they told me oh a loaner is covered for you due to the recall. Would have been nice to know before I spent all of that money on a rental. Never did get reimbursed. Duane eventually got me into a loaner. He was just as responsive as Josh however. Very frustrating experience, especially when your car has to be in their shop for so long. Would not return.

I will not give you guys a star picked up my truck today. And the tire light is on and you just put 4 new tires. Mechanic tells me to drive it and the light will go off. He put a regular valvestem without a sensor I figured it out

5

My car was to be returned to me by 2:30 PM my car was over an hour late. I missed an appointment. The service tech I spoke with was rude and sarcastic. I left a message for the manager and I’m still waiting for a callback. Customer service is lacking!!

It sucked! Rude receptionist at the service desk. Ignorant service technician. Poor service. I don’t plan on returning ever again. Step up your business. It really sucks! I would give you no stars but it won’t let me.

Service advisor was not present to review my concerns. Left two messages for a call back but never received. Only positive aspect of the whole ordeal, they provided shuttle service. Probably will not be back.

If I could give zero stars I would. Ford called me to say that they needed to replace my seatbelts in my explorer because they were recalled. I said only if we can do it same day and they said no problem, I scheduled for them to pick up and drop off my car to my home. The time came for them to pick it up and they never did. I had to go through multiple people to get this service to even happen including the manager duane. The next day it was scheduled and still we had issues getting ... Read More

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Google - Jan 15, 2026

If I could give zero stars I would. Ford called me to say that they needed to replace my seatbelts in my explorer because they were recalled. I said only if we can do it same day and they said no problem, I scheduled for them to pick up and drop off my car to my home. The time came for them to pick it up and they never did. I had to go through multiple people to get this service to even happen including the manager duane. The next day it was scheduled and still we had issues getting someone to come and I had to call multiple times. Next, half way through the day they called me saying they don’t have the parts and don’t know when it’s even going to be in stock. Leaving me stranded without a car or my things. I was finally able to get a loaner vehicle after demanding them bring it to me since I’m a mom and had no transportation or child care. They finally did. They had my car for over three months with no end date when I called. After I called they finally were made aware that they needed to swap o it my loaner car for a new one and I said no because I am pregnant and about to give birth. They said they were able to replace my car seat belts and it was ready for pick up. When I get my car, they completely broke a piece of my seat off expecting me not to notice or say anything. Who does that? You broke a piece off my car after you held it for three and don’t even repair it? Again another inconvenience I had to go in and complain. They said “well we can order the part and call you when it comes in. It’s driveable” I’m like no I’m not taking this car back until it’s actually fixed after you broke it. Then they decided they could fix it that day so I had to stay for another half hour. Inconvenience after inconvenience. I will NEVER be dealing with this ford location ever again and I STRONGLY suggest you go elsewhere too. Just so unprofessional and horrible all around. Horrible horrible company.

Took vehicle in for a recall and oil change. They advised that I needed a new water pump and coolant flush. Front brakes and rear brakes totaling $2500. After I spoke to my personal mechanic, he could do all the work for $650 Including parts and labor. So I had them do the recall and the oil change and that is all my mechanic cannot find a leak in the water pump. The brakes are good for 10,000 more miles so be careful anytime you take your vehicle there especially for the up sale.

I own a 2016 Ford Escape that has been giving me major troubles since purchase. In the past 3 years, I have replaced the transmission, the battery, the audio control module, and am now being told that I need to replace my only car key. Almost 2 years ago, I was driving when suddenly, the whole radio system shut down. No music, no sound, nothing. It took about a year to finally get a competent ford employee to coach us through the steps to take to diagnose and fix the issue. Meanwhile, my key fob stopped responding to the car. During the year ... Read More

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Google - Jan 6, 2026

I own a 2016 Ford Escape that has been giving me major troubles since purchase. In the past 3 years, I have replaced the transmission, the battery, the audio control module, and am now being told that I need to replace my only car key. Almost 2 years ago, I was driving when suddenly, the whole radio system shut down. No music, no sound, nothing. It took about a year to finally get a competent ford employee to coach us through the steps to take to diagnose and fix the issue. Meanwhile, my key fob stopped responding to the car. During the year of working with many different ford employees, I was informed that the fob was connected to the audio control module (which could be broken and in need of replacing). They made me pay for a diagnostic test but then the technician reported back that he was able to re-program the key and get it working. I replaced the audio control module back in July and things seemed to be working as normal. About a month ago, the key stopped working again. So, when I had the time, I scheduled an appointment with Sheridan Ford to get them to fix the key again. I dropped the car off at my scheduled time and the representative was barely competent enough to inform me of how long it could take to fix. What started out as an hour to hour and a half turned into an all day affair. Not to mention the fact that the representative called me (4 hours before my car was actually ready for pick up) to tell me that the key was responsive and it was just a key battery in need of replacing. Please know that when I dropped the car off, I told them that the battery was replace a few days before bringing it in. My father and I arrived at Ford and the representative was "on lunch" and no other representative was capable of helping us. So, I asked to speak to the technician working on my car. The technician came out, told me that the key was responsive on their testing box but not actually on the car and he did all he could. He never explained next steps, what could be wrong, etc. It took my father and I flipping out to get an individual to provide slightly more context. They also held my car for an additional 3 hours to get the foreman to take a look. When they called me later (around 2pm) to pick up the car, they told me that "I should start by spending almost 400.00 to replace the key and if it's not the key, I will need to pay for more diagnostic tests and replace the body control module." The poor communication and lack of honesty reinforces my opinion on Ford as a whole. I will never buy a ford again and I look forward to replacing mine when the time is right

My car smells like gasoline It’s really bad and I have kept the windows open all day

Maybe it is because I’m from a different state but, it sometimes things were a little slow rolling. Everyone was nice the work was decent, just took a little longer than expected.

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Brought my car in for recall repairs; they tried to tell me my car had multiple additional problems totaling over $2000 in additional repairs that it absolutely did not have nor need, including needing four new tires even though I just put two new tires on my car last month and don’t need any new tires at all. When we told the technician that we knew they were lying, he tried to back peddle and make excuses for the lies they told us, but never apologized nor corrected their claims about the repairs my car “needed” but definitely didn’t. ... Read More

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Google - Dec 22, 2025

Brought my car in for recall repairs; they tried to tell me my car had multiple additional problems totaling over $2000 in additional repairs that it absolutely did not have nor need, including needing four new tires even though I just put two new tires on my car last month and don’t need any new tires at all. When we told the technician that we knew they were lying, he tried to back peddle and make excuses for the lies they told us, but never apologized nor corrected their claims about the repairs my car “needed” but definitely didn’t. Have never had a good experience at any Ford service department and here’s another example of why I’ll never purchase another Ford vehicle again nor go to any Ford service department for repairs… they only lie about their horrible products and services.

My 2021 Ford Transit’s brake sensors failed within a year of a front and rear brake job. The rear brake job was $1400! Ford should be ashamed of designing a rear brake system so costly to service! Day 1. Thursday Sheridan wanted to charge me parts and labor. I said the work recently got completed and surely there is a warranty. They called me back and said they would cover labor. I asked what sensors failed, front or back? They said they’d look into it. Day 2. Wednesday Long work day, couldn’t call them, they never called me. Day 3. Thursday Called ... Read More

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Google - Dec 21, 2025

My 2021 Ford Transit’s brake sensors failed within a year of a front and rear brake job. The rear brake job was $1400! Ford should be ashamed of designing a rear brake system so costly to service! Day 1. Thursday Sheridan wanted to charge me parts and labor. I said the work recently got completed and surely there is a warranty. They called me back and said they would cover labor. I asked what sensors failed, front or back? They said they’d look into it. Day 2. Wednesday Long work day, couldn’t call them, they never called me. Day 3. Thursday Called Sheridan at 11 AM. They told me the service manager would call me back. I called back at 4:30 when I hadn’t heard from them. I was told the service manager left early. I spoke with the sales manager and he assured me someone would call me in the morning. Day 4. Friday Another day of calling with no one able to answer my question as to what actually broke. Spoke with multiple people and eventually asked to speak with owner, left message. Called back at end of day after not hearing anything and was told the owner left after lunch. Day 5. Saturday The owner called me and said he would replace both sensors for the cost of labor, around $200. I asked him what sensor was bad? Why wasn’t this replaced when the brakes got done in the first place? And why has it taken a week to get any answers. He said that he didn’t know and that he’d call me back. He called back and I missed the call. Day 6. Sunday Day 7. Monday Called owner, he said the sensors were never replaced because 8 months ago when i got my brake job, Ford’s brake kit didn’t come with them. I asked whether he was speaking about the front or rear brakes. He said he didn’t know and he’d call me back. Later that day he let me know it was the rear brakes. I let him know that i shouldn’t be responsible for anything, he said final offer was that I paid $200. I said I was calling Ford to hear their thoughts. This week lead into Thanksgiving and all activity stopped for a week. Day 14 Ford finally gets back to me with an offer of a free limited warranty package for my trouble. I ask for a statement from Ford regarding what repairs should have been completed. They say they’ll get back to me. Day 17. Called Ford, no response. Day 20. Called Ford asking for status. They told me they had emailed response days previous. The previous customer support had entered my email incorrectly. Resent document. “installing the wear sensor is not required for the brake pad replacements, and will have no impact on the functionality of the brake system. It is usually commonplace for the dealership to ask if the customers want this installed.” I called back and asked for a more definitive yes/no whether It should have been replaced. The customer support person read me their “internal statement” that said it SHOULD have been done. I asked them to please send that language over to me. They said they couldn’t because they don’t want to tell their dealers how to do their job. What? Day 22. I emailed Sheridan’s owner the info above and said he should do right by me. No change in the deal, I reluctantly took it. Day 32. I just got the van back. Longest brake job ever. Horrible service, never going back.

Dropped off a 2019 Ford Escape on Monday after a transmission warning light came on. The dealership quickly determined it needs a new transmission under an extended warranty, but since then we’ve had no communication. My mother is visiting from out of state and currently has no transportation, and multiple calls have gone unanswered. Hoping management can step in and provide an update. Update: Management contacted us after this review and provided clarification. Unfortunately, we learned that the warranty paperwork had not been submitted earlier, which caused the delay in communication and progress. We were told the claim is now ... Read More

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Google - Dec 18, 2025

Dropped off a 2019 Ford Escape on Monday after a transmission warning light came on. The dealership quickly determined it needs a new transmission under an extended warranty, but since then we’ve had no communication. My mother is visiting from out of state and currently has no transportation, and multiple calls have gone unanswered. Hoping management can step in and provide an update. Update: Management contacted us after this review and provided clarification. Unfortunately, we learned that the warranty paperwork had not been submitted earlier, which caused the delay in communication and progress. We were told the claim is now being processed and that a loaner may be available pending warranty approval. While communication has improved, this has been a frustrating and avoidable situation, particularly for an out-of-state customer without transportation.

Well. If you want your car fixed definitely don’t go here! Paid 1,140$ and nothing got fixed! They ended up suggesting I replace my whole motor. Not to mention the terrible service. I called one day 7 times and no answer. Had to call front desk lady and ask what’s going on and she said “yea i don’t know.. nothing I can do for you” .. they have my car! So yea. Never ever recommend coming here for anything.

The dealership was able to get my parts in time and scheduled me for a time that would work for me and completed the work on schedule. I wish things didn’t cost so much but to get the work done timely and correctly the first time is important to me.

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There was confusion about the service and how long it would take so John made sure I had a loner car so I could get back and forth to work while they took care of my software update. He kept me informed the whole time of progress and completion and made sure I could still pick my car up after service hours!

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